Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

You will have to make sure that the products arrive at our store in the right condition.

To start a return, you can contact us at mensshoebox@gmail.com. Please note that returns will need to be sent to the following address: 419 Route 59 Suite 8, Monsey, NY 10952

If your return is accepted, you can ship it to us, postage paid by the consumer.  Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mensshoebox@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders), and shoe care (such as shoe polish, insoles, etc.)  Please get in touch with us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mensshoebox@gmail.com.